Internet and Utilities
The Federal Communications Commission (FCC) has come to an agreement with many major internet providers that they will waive late fees, not cut off service for lack of payment, and open hot-spots for increased internet access during the coronavirus pandemic. Learn more about that pledge here. For individual companies, visit their websites:
- Cox Communications: Cox Communications is offering significant discounts on internet plans, increased data speeds, and public use of wi-fi hot-spots. They will not disconnect any customer’s internet service or charge late fees to customers struggling due to COVID-19.
- Comcast: Comcast is providing free public access to all hot-spots, unlimited data for all existing customers, and 60 days of complimentary internet for low-income families. They will not disconnect any customer’s internet service or charge late fees to customers struggling due to COVID-19.
- Charter: Charter is offering 60 days of free wi-fi to all houses with students in kindergarten through 12th grade. Its wi-fi hotspots will also be available for public use.
- AT&T: AT&T is giving public hot-spots and 15 extra GB of mobile hot-spot use, and will not disconnect internet services or charge late/overage fees to existing customers struggling as a result of the coronavirus.
- Verizon: Verizon is waiving late fees and overcharge charges for 60 days between March 16 and May 13. They will not disconnect internet services for customers who cannot pay for reasons related to COVID-19.
- Sprint: Sprint is providing unlimited data to existing customers and giving 20 GB of free mobile hotspot capabilities on all enabled devices.
- T-Mobile: T-Mobile is providing unlimited data to existing customers and giving 20 GB of free mobile hotspot capabilities on all enabled devices.
- CenturyLink: CenturyLink provides discounted internet services to low-income families through the FCC's Lifeline program. Through August 31, in order to qualify individuals may provide less than three consecutive months of income documentation, as long as they provide an official document that substantiates their income.
To report an issue with a telecom provider, contact the FCC.
Learn about utility assistance programs in every county here.
The city of Phoenix offers rent, mortgage, water, gas and utility bill assistance. Learn more here.
Coronavirus legislation included $990 million to help low-income families pay for utilities. LIHEAP is a federally-funded program that helps low-income households pay their heating/cooling bills, minimize crises, and make energy costs more affordable. Learn more here.