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Internet and Utilities

The Federal Communications Commission (FCC) has come to an agreement with many major internet providers that they will waive late fees, not cut off service for lack of payment, and open hot-spots for increased internet access during the coronavirus pandemic. Learn more about that pledge here. For individual companies, visit their websites:

  • Cox Communications will not disconnect any customer’s internet service or charge late fees to customers struggling due to COVID-19. They donated computers to Nationwide and committed to helping bridge the digital divide by supporting students and families at home.
  • Comcast: Comcast is providing free public access to all hot-spots, unlimited data for all existing customers, and 60 days of complimentary internet for low-income families. They will not disconnect any customer’s internet service or charge late fees to customers struggling due to COVID-19.
  • Charter: Charter is offering 60 days of free wi-fi to all houses with students in kindergarten through 12th grade, college, and/or educators.
  • Updates on efforts AT&T has taken to help customers and connect communities can be found HERE.
  • Verizon extends low-income internet offer through 2020 and is willing to work with customers to provide them with the best financial options.
  • Sprint: Sprint is providing unlimited data to existing customers and giving 20 GB of free mobile hotspot capabilities on all enabled devices.
  • CenturyLink: CenturyLink provides discounted internet services to low-income families through the FCC's Lifeline program.

To report an issue with a telecom provider, contact the FCC

 

Learn about utility assistance programs in every county here.

The city of Phoenix offers rent, mortgage, water, gas and utility bill assistance. Learn more here

Coronavirus legislation included $990 million to help low-income families pay for utilities. LIHEAP is a federally-funded program that helps low-income households pay their heating/cooling bills, minimize crises, and make energy costs more affordable. Learn more here